When your staff need to visit a difficult, vulnerable, or potentially high-risk customer, Total Risk provides experienced field advisors to undertake the visit or accompany your staff – helping manage risk, de-escalate situations, and protect your organisation’s reputation.
We can help with:
High-risk customer visits
Welfare visits
Vulnerable customer engagement
Outsourced field activity
Staff accompaniment
Document delivery and completion
Difficult customer situations
De-escalation and resolution
For organisations including:
Utilities
Property & Housing
Finance
Insurance
Government
Corporate
Professional field support you can rely on
Our experienced field advisors undertake visits or accompany your staff, helping manage risk, de-escalate situations and achieve positive outcomes.