Articles

Conflict Management is not just about conflict de-escalation. Taking a Health and Safety approach means we need a range of mitigations to successfully work through challenging or unsafe situations. This can include vulnerability and risk assessments, safe work plans, disengaging and withdrawal plans, delivering difficult news strategies, mediation and negotiation skills or specialist post incident debriefing. Having staff appropriately skilled and well equipped for their specific work requirements often involves ongoing and progressive training. At Total Risk we provide customised workshops and online sessions on a range of specialist security topics from conflict de-escalation, personal safety, through to delivering difficult news, mediation and negotiation. Total Risk facilitators are available nationally for conferences, public meetings, mediation and team debriefing. Our workshops are based on our years of experience from working with people who are vulnerable to being triggered into challenging or unpredictable behaviours. In the last 20 years we have provided workshops across every sector, from health, education, housing, government, corporates to NFP’s and social services. Total Risks’ workshops are delivered nationwide by experienced facilitators with decades of practical experience. Online and RealTime workshops can be developed to meet your specific situation or adapted from one of our proven programs. Click the link to see a 2-minute clip from our online induction modules.