The importance of 'experience' may be intangible…
but it significantly impacts on achieving the desired outcome.
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Utility Site Visits by our National Field Services Team

For some businesses and organisations, clarifying information and facts, or needing to have a person to assess a specific situation, may require a field agent visit.

Field visits are often required for:

  • Recovery of money.
  • Medical dependency verification.
  • Pre-disconnection site visits.
  • Debt site visits.
  • Data integrity issues.
  • Investigating on-site issues.
  • Back billing negotiations.
  • Meter tampering/energy theft.
  • Investigation of fraud issues and sign-up fraud.
  • Revenue risk issues.
  • Equipment recovery – including telecommunications and transmission equipment.

Energy Industry Site Visits

Within the energy industry, there is a requirement for energy retailers to interact with the customer prior to disconnection.  Service specifications require two site visits prior to a disconnection proceeding.  At Total Risk, our field agents provide this specific service, along with leaving the required documentation (with the account holder, where possible) along with checking their medical dependency status.  The basis of these visits is primarily for the retailer to comply with the pre-disconnection process laid down by the industry regulator.

For more information about our utility site visit services, please Contact Us. Our field agent services are supplied throughout New Zealand (NZ) including Auckland, Wellington, Christchurch and all other regions.

Our services are supplied throughout New Zealand including Auckland, Wellington, Christchurch and all other regions.