Other Services

Total Risk provides a range of specialist business services delivered by our national Field Services team.  Our broad range of in-field services are customised and tailored to meet each of our clients’ specific requirements. Our Field Services team offers a premium level and quality of service, backed up by our own stringent in-field service criteria and performance guidelines.  Integral to all aspects of our approach is our unwavering focus on:

• Achieving the desired outcome with a focus on de-escalating conflict.
• Respecting the customer while still focusing on the required result.
• Undertaking all field work with a high level of professionalism, knowing we are an extension of our clients’ brand.

We believe communication is key.  As part of our commitment to providing a quality service, Total Risk invested in developing a secure online job management system which enables clients to effectively monitor progress, update details, provide additional instructions, and maintain a close and current status on any particular situation.  

In addition to our online reporting system we provide from the outset a structured Service Level Agreement with clearly stated time frames; monthly updates; regular reports; tracking KPIs; and detailed quarterly management meetings.  It’s all part of us maintaining our leading standard of service.

Our services are supplied throughout New Zealand (NZ) including Auckland, Wellington, Christchurch and all other regions.