The importance of 'experience' may be intangible…
but it significantly impacts on achieving the desired outcome.
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About Our Field Agents Services

Businesses and organisations often need to communicate directly with their customers in the field but may lack the resources, skills and/or expertise.  Over the years, the streamlining of many business functions has resulted in an absence of personnel to undertake in field activities, often impacting on a Company’s financial performance.

Recognising this growing problem for businesses, Total Risk established a core business function ‘Field Agent Services’.  Since 2008, our national Field Services team has been managed and coordinated from our central office in Wellington.  From its commencement, our experienced and specialist team has assisted a diverse group of clients throughout New Zealand, successfully resolving a wide range of customer issues.  

A key to our success is a structured process utilising staff with high interpersonal skills, who can effectively influence most situations, de-escalate conflict, and negotiate a solution that will work for both our client and the customer.

We are often engaged to help businesses and organisations interact with a group of people who respond best with face to face communication.  Often the need results from one of the following:

  • Criminal activity is involved
  • Habitual avoidance
  • Mental health issues
  • Addiction issues
  • Literacy issues
  • English is not their first language
  • Culturally prefer face to face contact – Pacific and Maori

We have generally worked with issues that require careful handling because of potential brand and reputation damage and involve the recovery of at risk revenue.

For more information about our field agents services, please Contact Us.  Our field services are supplied throughout New Zealand (NZ) including Auckland, Wellington, Christchurch and all other regions.

Our services are supplied throughout New Zealand including Auckland, Wellington, Christchurch and all other regions.