The importance of 'experience' may be intangible…
but it significantly impacts on achieving the desired outcome.
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Staff Safety and Security - Consultancy, Services and Training

Dealing with anxious and difficult people, or having staff exposed to threatening and intimidating actions of customers, can be very unnerving for both staff and management.  It’s important that all staff and personnel have the right training, expertise, and support to handle difficult situations in a skilful manner.  Experience has shown that effective management of a situation, combined with safety-focused premises and procedures, can significantly reduce the likelihood of a life-threatening situation.

At Total Risk we can assist organisations with improving their on- and off-site safety for staff and personnel.  This includes our full consultancy services, workplace reviews, staff training and education.  As part of our specialist service, we also offer experienced and trained personnel to accompany staff in perceived or difficult situations to meetings and off-site visits.  To learn more, ask us about our tailored ‘corporate care’ service.

Services we provide include:

  • Personal safety and security training.
  • Consulting on personal safety for staff and off-site personnel.
  • Workplace security reviews.
  • Development of policies and procedures.
  • Provision of specialist personnel offering in-person support to staff member/s attending ‘difficult’ meetings (on- and off-site).  Referred to as our ‘corporate care’ service for staff at all levels of the organisation. 
  • Specialised on-site training on conflict de-escalation, delivering bad news, obtaining a resolution, controlling a meeting, and closing strategies.
  • Education and training in the ‘eight steps of conflict management’ and ‘the five rules never to be broken’.
  • Understanding the elements of fear and anger and respective strategies for handling these situations.
  • Reading and utilising non-verbal communication signals, including cultural influences.


For more information about our staff safety, consultancy, and security services, please Contact Us.  Our services are supplied throughout New Zealand (NZ) including Auckland, Wellington, Christchurch and all other regions.

Our services are supplied throughout New Zealand including Auckland, Wellington, Christchurch and all other regions.