The importance of 'experience' may be intangible…
but it significantly impacts on achieving the desired outcome.
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Negotiating Settlements

Reaching financial agreement between two parties can sometimes require a commitment of time, energy and resources to achieve an optimal outcome.  As part of the process, some recipients may attempt a range of delaying tactics; present specific barriers; be hung up on a perceived issue or conflict; or behave in a disagreeable manner.  All with the objective of hindering negotiations.  

At Total Risk, negotiating settlements is one of our specialties.  Since our establishment in 2006, we have handled a wide range of negotiations, for a diverse range of businesses throughout New Zealand.  We regularly negotiate issues involving over $100,000 and some in excess of $1 million.  And for some businesses, we negotiate settlements for sums as low as $400.  Regardless of the amount, our commitment is to deliver the desired results in a timely and professional manner.

Our approach when negotiating settlements includes:

  • Undertaking any necessary research around the situation; ensuring all information held by our client is both accurate and current.  
  • Determining a clear understanding of the desired result.
  • Developing a pre-established strategy for managing bad news, prior to the field visit.
  • Undertaking an ‘in person’ field visit by one of our senior, experienced field agents.
  • During the initial visit, taking the time to hear the customer’s point of view.
  • Managing customer reactions and de-escalating any conflict while on site.
  • Maintaining communications throughout the process, with a focus on minimising any potential conflict or litigation requirements.
  • Negotiating/renegotiating settlements within pre-set parameters.
  • Organising and tracking customers’ agreed payments.
  • Undertaking negotiations while preserving our clients’ brand and reputation.

For more information about our field agent services and how we can assist your business, please Contact Us. Our services are supplied throughout New Zealand (NZ) including Auckland, Wellington, Christchurch and all other regions.

Our services are supplied throughout New Zealand including Auckland, Wellington, Christchurch and all other regions.