https://www.totalrisk.co.nz https://www.totalrisk.co.nz/articles/conflict-de-escalation-training-new-zealand-workplaces <div data-rss-type="text"> <p> <span> Conflict Management is not just about conflict de-escalation. Taking a Health and Safety approach means we need a range of mitigations to successfully work through challenging or unsafe situations.  This can include vulnerability and risk assessments, safe work plans, disengaging and withdrawal plans, delivering difficult news strategies, mediation and negotiation skills or specialist post incident debriefing. </span> </p> <p> <span> <br/> </span> </p> <p> <span> Having staff appropriately skilled and well equipped for their specific work requirements often involves ongoing and progressive training. At Total Risk we provide customised workshops and online sessions on a range of  </span> <a href="https://www.totalrisk.co.nz/" target="_blank"> specialist security </a> <span>  topics from conflict de-escalation, personal safety, through to delivering difficult news, mediation and negotiation. Total Risk facilitators are available nationally for conferences, public meetings, mediation and team debriefing. </span> </p> <p> <span> <br/> </span> </p> <p> <span> Our workshops are based on our years of experience from working with people who are vulnerable to being triggered into challenging or unpredictable behaviours.  In the last 20 years we have provided workshops across every sector, from health, education, housing, government, corporates to NFP’s and social services. Total Risks’ workshops are delivered nationwide by experienced facilitators with decades of practical experience. Online and RealTime workshops can be developed to meet your specific situation or adapted from one of our proven programs. </span> </p> <p> <span> <br/> Click the link to see a 2-minute clip from our online induction modules. </span> </p> <p> <span> <br/> </span> </p> </div> <div data-rss-type="text"> <h2> <strong> Our range of workshops includes: </strong> </h2> </div> <div data-rss-type="text"> <ul> <li> <span> <span> Conflict de-escalation </span> </span> </li> <li> <span> Conflict management – strategies for minimising conflict </span> </li> <li> <span> Coping with an incident </span> </li> <li> <span> Serious Incident debrief. </span> </li> <li> <span> Assessing and responding to threats to harm or kill </span> </li> <li> <span> Personal safety for call centres. </span> </li> <li> <span> Personal safety for offsite workers. </span> </li> <li> <span> Mediation, negotiation and interviewing </span> </li> <li> <span> Recognising and managing stress </span> </li> <li> <span> Duress alarm, incident response and escalation procedures </span> </li> <li> <span> Due diligence workshop for Boards. </span> </li> <li> <span> <span>  </span> Personal safety for international workers. <br/> <br/> </span> </li> </ul> </div> <div data-rss-type="text"> <h2> <strong> We provide solutions for minimising challenging, difficult and aggressive behaviour. </strong> </h2> </div> <div data-rss-type="text"> <p> <span> Our clients report increasing levels of challenging, hostile and aggressive behaviour they are facing.  For many, personal safety is now the number one health and safety risk. </span> </p> <p> <br/> </p> <p> <span> The Total Risk team can help you learn more about the steps you can take to minimise the risk to both your people and your customers. <br/> </span> </p> </div> <div data-rss-type="text"> <h2> <strong> The Importance of and De-Escalating and Minimising conflict training </strong> </h2> </div> <div data-rss-type="text"> <p> <span> <span> 95% of people find conflict stressful, particularly internal conflict. When you ask them what signals they get from themselves that shows they are stressed they describe their fear state.  We believe conflict is the most prevalent person safety event in New Zealand with a direct impact on productivity and wellness.  </span> </span> </p> <p> <br/> </p> <p> <span> Conflict is an unavoidable part of life. Different personalities, competing priorities, stressful situations, and challenging customer interactions all contribute to our level of wellness, and productivity. Conflict can be beneficial and a catalyst for positive change.  That does not alter the fact that conflict makes people stressed. </span> </p> <p> <br/> </p> <p> <span> Investing in Minimising and conflict de-escalation training is one pathway to help our people understand their own fear response, learn to disengage when appropriate, and prevent challenging situations from escalating into unsafe incidents or ongoing disputes. </span> </p> <p> <br/> </p> <p> <span> At Total Risk, workshops are based on increasing understanding of the process of conflict, realistic situations that participants are likely to encounter in their roles. Through interactive exercises, practice, guided discussions, and practical coaching, people develop skills they can immediately apply in the workplace. </span> </p> <p> <br/> </p> <p> <span> Our real-life approach and experience help build confidence while increasing people’s ability to react appropriately in challenging situations. </span> </p> <p> <br/> </p> <p> <span> You will be surprised how the Total Risk program improves team unity, customer service experience and releases the untapped talents within your team. </span> </p> <p> <br/> </p> <p> <strong> Minimising and de-escalating conflict is just part of Total Risk’s Personal Safety program.  We also provide a range of field services – there is a lot of value in engaging an independent third party. </strong> </p> <p> <strong> <span>  </span> </strong> </p> <ul> <li> <strong> Corporate Care </strong> </li> <li> <strong> OSINT analysis and threat assessment </strong> </li> <li> <strong> Field agents – on site field advisors </strong> </li> <li> <strong> Second stage resolution – the independent third party. </strong> </li> <li> <strong> Outbound call centre. </strong> </li> </ul> <p> <span> <br/> </span> </p> </div> <div data-rss-type="text"> <h2> <strong> About Total Risk </strong> </h2> </div> <div data-rss-type="text"> <p> <span> Total Risk was established in 2006 and in the last 20 years developed strategies and processes proven to keep your people safe in very difficult circumstances.   When issues escalate and fester, they get to a point that is beyond what our people can manage safely.  There is a lot of collateral to be gained by introducing an independent third party. </span> </p> <p> <br/> </p> <p> <strong> Contact us today </strong> <span> for more information about our training program, threat management, Corporate Care and field services. </span> </p> <p> <span> <br/> </span> </p> </div> Tue, 18 Aug 2026 22:31:09 GMT https://www.totalrisk.co.nz/articles/conflict-de-escalation-training-new-zealand-workplaces thumbnail main image