Name: Total Risk Management Limited
Address: Level 11 AMI Plaza 342 Lambton Quay, Wellington, 6011, NZ
Telephone: 04 815 9450
Price range: $$

Utility Site Visits

Utility Site Visits by our National Field Services Team

For some businesses and organisations, clarifying information and facts, or needing to have a person to assess a specific situation, may require a field agent visit.

Offers a unique range of specialist business solutions

Experienced team of security advisors, investigators, and business advisors

We support clients through business critical incidents

Field visits are often required for:

Recovery of money

Medical dependency verification

Pre-disconnection site visits

Debt site visits

Data integrity issues

Investigating on-site issues

Back billing negotiations

Meter tampering/energy theft

Investigation of fraud issues and sign-up fraud

Revenue risk issues

Equipment recovery – including telecommunications and transmission equipment

Energy Industry Site Visits

Within the energy industry, there is a requirement for energy retailers to interact with the customer prior to disconnection. Service specifications require two site visits prior to a disconnection proceeding. At Total Risk, our field agents provide this specific service, along with leaving the required documentation (with the account holder, where possible) along with checking their medical dependency status. The basis of these visits is primarily for the retailer to comply with the pre-disconnection process laid down by the industry regulator.

For more information about our utility site visit services, please Contact Us. Our field agent services are supplied throughout New Zealand.