ToTal Risk Management http://www.totalrisk.co.nz Mon, 03 Sep 2012 01:52:13 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.1 Criminal and Special Claims Investigator joins ToTal Risk http://www.totalrisk.co.nz/former-criminal-and-special-claims-investigator-joins-total-risk/ http://www.totalrisk.co.nz/former-criminal-and-special-claims-investigator-joins-total-risk/#comments Wed, 01 Feb 2012 03:48:49 +0000 Jenny http://trm.hickmanking.com/?p=1181 Criminal and special claims  investigator Grant Woodhouse has recently  joined ToTal Risk. He comes to us with 20+ years of experience gained from investigative  positions in the New Zealand Police and senior management roles in the Security and Insurance industry both in New Zealand and Australia.

Grant has considerable experience in criminal investigations;  security and [...]]]> Criminal and special claims  investigator Grant Woodhouse has recently  joined ToTal Risk. He comes to us with 20+ years of experience gained from investigative  positions in the New Zealand Police and senior management roles in the Security and Insurance industry both in New Zealand and Australia.

Grant has considerable experience in criminal investigations;  security and management of daily operations and in special claims investigations.

Grant is taking a role in our Wellington office as a Senior Advisor.  He will be managing all of our Wellington based investigations.

Welcome to the team Grant!

 

]]> http://www.totalrisk.co.nz/former-criminal-and-special-claims-investigator-joins-total-risk/feed/ 0 Debt Management business expansion http://www.totalrisk.co.nz/debt-management-business-expansion/ http://www.totalrisk.co.nz/debt-management-business-expansion/#comments Tue, 20 Sep 2011 00:54:14 +0000 admin http://trm.hickmanking.com/?p=216 In the last two years ToTal Risk has been developing a debt management strategy based on the needs of some utility companies who have historically had ongoing issues with a particular group of debtors. The outcome was that some $24M in historic debt was allocated to ToTal Risk and we have now established successful processes [...]]]> In the last two years ToTal Risk has been developing a debt management strategy based on the needs of some utility companies who have historically had ongoing issues with a particular group of debtors. The outcome was that some $24M in historic debt was allocated to ToTal Risk and we have now established successful processes around the location of debtors and the collection of monies owed. A key to our success is a structured field visit program utilising staff with high interpersonal skills that can take control of any situation and lead the consumer to a payment solution that will work for their circumstances.

We are now using these processes for retail, financial and insurance sector clients.

In particular we find we are dealing with a group of people who only respond to face to face communications for the following reasons:

  • Habitual avoidance
  • Mental health issues
  • A range of addiction issues
  • Literacy issues
  • English is the second language
  • Culturally prefer face to face contact – Pacific and Maori
  • Lack competency to ‘manage their life’

We believe this group represents 18 to 20 % of the population.

The collection of debt is noticeably enhanced by the use of our debt management processes.

]]> http://www.totalrisk.co.nz/debt-management-business-expansion/feed/ 0